1. Digital Product Nature
Shield Cart Store deals with digital software licenses, antivirus subscriptions, VPN tools, privacy tools, and related digital protection products. Once a license key, activation code, download link, subscription credential, or digital delivery confirmation has been issued, the product may be considered delivered and used.
2. Refund Eligibility
A refund may be considered in the following cases:
- The license key or activation code has not been delivered.
- The delivered license is invalid and cannot be replaced.
- The wrong product was delivered due to an error from our side.
- Duplicate payment was charged for the same order.
- The order was cancelled before digital delivery.
All refund requests are reviewed on a case-by-case basis.
3. Non-Refundable Situations
- The license key, activation code, or digital product has already been delivered.
- The product has been activated, redeemed, downloaded, or used.
- The customer purchased the wrong product, device count, or operating system after confirmation.
- The customer changed their mind after delivery.
- The product is incompatible because of device issues, expired operating systems, unsupported hardware, or third-party software conflicts.
- The customer refuses to follow activation instructions or publisher requirements.
- The customer purchased from another website or third-party seller.
4. Cancellation Policy
Orders may be cancelled only before the digital license or activation information is delivered. Once the product has been issued, cancellation may not be possible.
5. Replacement Before Refund
If a delivered license does not work due to a genuine issue, Shield Cart Store may first attempt to provide troubleshooting support, replacement instructions, or a replacement license where applicable.
6. Refund Processing Time
Approved refunds are usually processed within 7–10 business days. The actual time for the amount to reflect may depend on your bank, card issuer, payment processor, or payment method.
7. Chargebacks and Disputes
Customers are encouraged to contact Shield Cart Store first before raising a payment dispute or chargeback. We maintain order records, delivery proof, support logs, and transaction details for verification.